When you place an order with DJ Cables, we will estimate shipping and delivery dates for you, based on the availability of your items and the shipping options you choose.
Shipping costs for orders from DJ Cables depend upon the shipping methods and options you choose. If you choose to ship items as soon as they become available and choose not to wait till your order can be shipped completely, we will charge you shipping fees per-shipment for each shipment as well as a per-item handling fee for each item.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.
Look for Shipping Time from ZIP Code 60031 for most orders.
Heavier items are identified with a "must ship via truck" comment. These items and multiple box orders may increase shipping charges. Call for additional information.
Call for shipping options to Hawaii and Alaska.
Return Policy
DOA Products
DJ Cables takes every possible measure to ensure your order will arrive to you safely and the items in perfect working condition. Occasionally you may receive an item that is not functional. If your purchase arrives to you and appears to be inoperative, CALL US IMMEDIATELY (847-662-2652) so we can help you troubleshoot the problem.
Damaged in Transit
We make every effort to see that your order is packaged in the best possible manner. First, always inspect your shipment for obvious damage before signing the shipping release. You may request, in the shippers presence to open the box to inspect it for concealed damage. Your order is carefully packed to exceed UPS shipping requirements.
If an item arrives damaged, call the shipper within 72 hours.
UPS 1-800-PICKUPS (800-742-5877)
**The shipper will arrange for a damaged merchandise pickup and inspection**
UPS will pickup the item and carefully inspect it for shipping damage, before returning it to us. Upon receiving the returned merchandise, we will send out a replacement. Please be advised that return fees may apply if damage is not a result of shipping.
General Returns
If you are unsatisfied for any reason with a product you ordered from us directly we will gladly accept the item back within 30 days for a full in store credit. All items returned to us for a cash refund will be assessed a 25% restocking fee and will be credited back in the form of the original payment. All credits and refunds are less original shipping and handling fees.
Delivery Refused
If the carrier returns an item because it was refused or undeliverable to the address provided, a 25% restocking fee will apply. If the item was shipped for free, outbound shipping fees (and tariffs and duties on international shipments) will also be charged back at the time of return.
